Pest Free operates by switching a coil across the power supply, thereby modifying the existing low-level electromagnetic field inherent in all electrical circuits. This alteration occurs at specific times and frequencies caused by our patented specifications. The resultant changes create conditions that are unfavorable for targeted pests, ultimately encouraging them to leave their shelter over time.

Yes. Pest Free works in “On” again “Off” again cycles that are continuous.  When the green LED begins blinking, this indicates the device has now entered it’s pulse mode. When the green LED light remains on solid, this indicates the device is now on standby, waiting to re-enter its pulse mode once again.  These “On” again “Off” again cycles operate every few minutes apart from each other.

Pest Free has been scientifically tested by a leading Australian university against rats and mice, and to aid in the control of cockroaches.  Not only has Pest Free been scientifically tested, it has been consumer proven and accepted since 1995 controlling rodent and pest problems alike for our consumers around the world.

Scientifically tested to deter rats, mice, and to aid in the control of cockroaches.
Please note: Although not tested, we hold on file positive anecdotal feedback from our customers globally sighting success against most ants, spiders, bats, bees, silverfish, crickets, possums, squirrels, scorpions and others.

Each home or business is unique, as well as each rodent and pest problem.  Once you have plugged in your Pest Free device, some customers may actually see an increase in activity, and an increase in daytime activity when most rodent and pest problems are generally nocturnal. These are actually good signs as it proves something is disrupting the rodents and pests, and is therefore driving them out. Most customers will be satisfied with the results they experience within their first 30 days of use, which is why we provide a full 60 Day Money Back Guarantee* for peace of mind.

Whilst we always strive for total success, nothing is ever 100%. Our aim is to bring your rodent and pest problem under control, drive out existing problems, and work towards preventing new arrivals from remaining in the premises. From time to time you may get a new arrival. If a rodent, they will generally leave again within a day or two, but most commonly within a few hours as Pest Free works towards driving them back out.

If from time to time you experience sporadic days of baby cockroaches, this is a sign that previously laid eggs in your home or business are on the move out after hatching.

PLUG IN Pest Free utilizes a humane approach to deterring targeted rodents and pests within its effective area. Larger animals such as rodents are typically encouraged to vacate the affected zone due to the influence of Pest Free. While the device is not intended to be lethal, smaller pests like cockroaches that remain within the area of influence may occasionally be found dehydrated or deceased, as they lose their instinct to seek food and water.

No. Pets such as cats, dogs, birds and fish, won’t be affected.  However, pet rats, mice and other closely related rodents should be kept well away from any electrical wiring.

No. All electrical appliances such as TV’s, radio’s, gaming consoles, kitchen appliances or white goods are perfectly safe; as are WiFi’s, alarm systems or medical equipment such as pacemakers.

No, it will not effect Wifi’s, alarm systems or medical equipment such as pacemakers.

Possibly, however, only if there is adequate wiring, “or” you utilize a Pest Free wiring extension specifically designed and adopted for our PLUG IN units.

Pest Free devices require active electrical wiring to function effectively. Some customers report good results overall but may notice persistent rodent or pest activity in certain areas. Investigation often reveals that these issues are due to insufficient electrical wiring in those locations for the device to operate. In many instances, this can be addressed with a wiring extension. For additional troubleshooting, users are advised to contact Pest Free USA directly.

It is best to know your home or business size. Pest Free works by traveling along all of your active electrical wiring, not just the room it is plugged into. A common mistake is selecting a smaller model for a larger home or commercial business. A smaller model will struggle to cover your whole home or business, therefore not providing the desired results.

Our PRO model is currently our strongest performing unit in our domestic range. More suited for larger family homes and small businesses, the PRO will work in any smaller sized home, apartment and even RV motorhomes and trailers. Many customers opt for our PRO model because they want the reassurance they have the strongest performing model for their pest defenses.

Yes, it is possible to install too many Pest Free devices on the same circuit in an area that does not require so many units. Having too many devices plugged in may override each other, therefore not providing the desired “On” again “Off” again cycles.

Commercial units can be used for home use as well. However, it is generally not necessary to install a Commercial unit in a family home, unless the home was larger than 5,000sqf.

Our Micro units are more designed for commercial applications like commercial dishwashers, ovens, washing machines, dryers, vending machines etc. Generally your Pest Free should keep your home environment under control. However, if you were having a persistent problem with your dishwasher, washing machine, dryer etc. you can have a qualified electrician install the Micro unit to that appliance.

If you have a split level home, we would recommend our PRO model.

If you have a two story home, we would recommend our PRO model. However, in some cases, two Domestic models may be required if you decide not to choose the PRO model.

Pest Free is an electromagnetic device that works along the active wiring of your home or business. In most cases Pest Free will jump across the circuits that share a common neutral on the one electrical box.

Our blinded scientific studies have determined that by disrupting the existing low-level electromagnetic field within a premise, our specialized patented technology significantly affects targeted pests, leading to reduced food and water consumption in rodents and cockroaches. Continuous modulation of the device encourages these pests to vacate the structure.

If your garage is powered by the same electrical box as your home and shares a common neutral, Pest Free should pulse modulate the active wiring in your garage also.

Pest Free is dedicated to eliminating rodents and pests from your home by creating an environment that is inhospitable to them. Our scientific research indicates that rodents typically become dehydrated and lose their appetite when exposed to our methods. We advise against the continual use of baits or scented lures, which can counteract Pest Free’s effectiveness. Baited traps containing substances such as peanut butter may serve only to entice current infestations to resist Pest Free’s influence and risk attracting additional rodents due to their heightened sense of smell. As a result, we cannot guarantee optimal performance of your Pest Free device if baits are used. For long-term results, we recommend moving away from the repetitive process of trapping and disposing of rodents, as their rapid breeding rates can often outpace such efforts.

Of course prevention is always better than a cure. Some simple, yet affective steps that can go along way to help prevent ongoing rodent and pests problems are:

1. Trim back any tree branches touching the side of your home or business. Tree branches act as bridges, allowing rodents to walk on across.
2. Create airspaces for any stored goods, i.e. storage boxes. Don’t leave them sitting on the ground. Instead, elevate them by using a pallet or placing bricks underneath, and keep them several inches away from the wall. Rodents and pests like confined spaces, not open spaces.
3. Remove any uneaten pet food to prevent attracting and importing your rodent and pest problems.
4. Natural, non-toxic surface sprays like mint-based sprays can be applied around the perimeter of your home or business, or along doorways and other easy entry points.
5. Avoid using baits and other luring scents. Using baits and scents like peanut butter can attract and import the problem.

Pest Free generally costs only cents per month to operate with our domestic models ranging from the equivalent of a 7Watt to 13Watt lightbulb.

Yes. Pest Free operates continuously, providing 24/7 protection while remaining cost-effective to run. If Pest Free is disconnected, your home or small business will no longer benefit from ongoing rodent and pest deterrence, potentially allowing new infestations to occur.

Pest Free operates only when connected to a working electrical outlet. If the power supply is interrupted, Pest Free will cease functioning until power is restored.

Electrical surges can overload and damage the circuits of home electronics and other devices connected to power outlets, potentially causing immediate failure or gradual degradation. If the green LED on your Pest Free device does not function properly after a power surge, it may indicate that the device is damaged. Another sign of compromise may be an increase in pest activity observed days after a surge. In such cases, it may be advisable to have the device inspected, as the LED might still operate while the device’s effectiveness has significantly decreased.

The green LED serves as an immediate indicator of whether the device is operating properly. If the LED does not alternate between Pest Free’s patented “On” and “Off” cycles at regular intervals, there is a strong likelihood that the device is not functioning as intended. While devices that have been in use for many years may continue to display correct LED operation, their performance may have diminished over time, which is a normal expectation. It is recommended to proactively replace the device every 4 to 5 years. Additionally, persistent or increasing pest activity may indicate the need for replacement to ensure continued effective property protection by Pest Free.

It is essential that the power remains on at all times to ensure continuous protection of your property. The device will not function if the power is switched off. Additionally, for optimal performance, it is important to have appliances and lighting operating as they would in a typical household. The Pest Free device requires normal electrical usage to influence the existing electromagnetic field and deliver effective protection.

Pest Free operates at minimal cost. Our current domestic device range consumes power equivalent to that of a 10 to 20 Watt lightbulb, depending on the specific model.

All electronic Pest Free products include a 2-year manufacturer’s warranty covering parts and labor, effective from the date shown on the invoice or receipt.

Please go to www.gopestfree.com and under Contact Us click Warranties & Returns and follow the prompts.

If your Pest Free is not covered under warranty, you may be able to pay for a repair or purchase a new Pest Free to ensure your pest control needs remain under control.

Should it be determined the Pest Free device has been deliberately damaged, tampered with, opened or destroyed, the warranty will become void and no further claim under warranty can be made.

Pest Free is designed to operate continuously, 24 hours a day, 7 days a week when connected to a power source. As with any electronic device, it may eventually experience reduced performance or cease functioning. The product includes a 2-year manufacturer’s warranty covering both parts and labor. While many customers report many years of reliable use from their Pest Free device, we recommend replacing your unit every 4 to 5 years to maintain optimal effectiveness.

PLUG IN Pest Free is backed by a 60-day money back guarantee* from the date of purchase. Confident in the quality and results provided by Pest Free, we offer this guarantee as a testament to our commitment to customer satisfaction, distinguishing us from competitors.

* For purchases made through an authorized distributor or seller, returns must be processed at the original place of purchase and accompanied by proof of purchase. Please check the third party’s return policies.

Pest Free has demonstrated effectiveness in most applications globally. We invite you to become part of our expanding community of satisfied customers. If your Pest Free device does not meet your expectations, you may return it to the original place of purchase for a refund within 60 days of the purchase date. (If purchased from a third party, please consult their return policy.) Confident in the quality and results provided by Pest Free, we offer this guarantee as a testament to our commitment to customer satisfaction, distinguishing us from competitors.

In most cases, our customers will see a noticeable reduction of the control of their rodent and pest problem within their first 30 days of use. This is why we provide a full 60 Day Money Back Guarantee*. If you are not satisfied with the results like millions of other happy Pest Free customers are around the world, simply follow the return instructions on this website under the Warranties & Returns tab for a full refund*.

If you are within your 60 Day Money Back Guarantee* and would like to upgrade your Pest Free Control or Domestic to the PRO model, please go to www.gopestfree.com and click Returns under the Warranties & Returns tab and follow the prompts. Once we receive your returned item, we will refund* the purchase price of the device. You can then go to www.gopestfree.com to place your new order for the Pest Free PRO unit. If you are outside your 60 Day Money Back Guarantee* period, please contact Pest Free USA or your place of purchase.

Please go to www.gopestfree.com and under Contact Us click Warranties & Returns and follow the prompts.

If you are outside your 60 day period from date of purchase, please contact the company or place of purchase. At the companies sole discretion, a pro-rata refund may be offered, but not guaranteed.

If you wish to cancel your order, you must email sales@gopestfree.com immediately stating you wish to cancel your order. Please provide your full name, delivery address, telephone number and order confirmation number in your email.  You may also call our office on 303-256-8088 during normal office hours, Monday to Friday (excluding public holidays).

Please Note:

*  A cancelation and restocking fee of $9.00 may apply.
*  If the goods have been assigned a tracking number and shipped, you will need to receive the goods and return the package following the prompts under the Warranties & Returns tab at www.gopestfree.com
*   Items shipped and refused delivery that are returned to sender will automatically attract a fee of $9.00.

Yes. Please register your PLUG IN Pest Free devices within 7 days of purchase to activate the 2-year manufacturer’s warranty covering parts and labor. Failure to complete registration may result in denial of warranty claims. To register, visit GoPestFree.com/warranty-registration/ and ensure all required fields are accurately filled out. Rest assured, your information will not be shared with third parties.

Please go to www.gopestfree.com and click on the Warranties & Returns tab and follow the prompts for your desired selection.

Pest Free USA does not pay for return shipping. Return shipping is the responsibility of the sender. It is strongly recommended that all return shipments have a tracking number and insurance. Pest Free USA will not be held responsible for items not received or damage incurred during transit.

If you are returning your Pest Free device under your 2 Year Manufacturers Warranty, you are responsible for the return shipping. It is strongly recommended that all return shipments have a tracking number and insurance. Pest Free USA will not be held responsible for items not received or damage incurred during transit. As our products include a 2 Year Manufacturers Warranty from date of purchase, you have the option of returning it to the address listed on the RWA where it can be checked against manufacturers operating specifications.

• Should the device be found to have a manufacturer defect, it will be repaired or replaced and returned to you free of charge.
• Should the device be working within manufacturers specifications or; the inherent cause of the failure is determined not to be a manufacturing defect, such as a power surge or an outside physical cause, the device will not be repaired or replaced, and you will be advised.

Once notified you may ask for the device to be returned to you (shipping charges may apply), or have the device disposed of (no charge). If after 14 days of notification we have not received instructions from you, we will deem the device is no longer required and will be disposed of thoughtfully on your behalf.