Yes. This is normal operation and indicates that your PLUG IN Pest Free device is functioning as designed.

Yes. This is normal operation and indicates that your PLUG IN Pest Free device is functioning as designed.

PLUG IN Pest Free utilizes patented electromagnetic technology that works through a building’s existing electrical wiring system. By generating carefully controlled electromagnetic pulses throughout the wiring network, Pest Free helps create an environment that rodents and pests find less desirable.

Unlike ultrasonic devices that rely on line-of-sight sound waves, Pest Free utilizes the electrical wiring infrastructure of the building, helping provide coverage throughout areas where pests commonly nest, breed, and seek shelter.

Yes. PLUG IN Pest Free requires power to operate and should remain connected to an active electrical supply whenever possible.

If power is disconnected to the building or the circuit supplying the unit, Pest Free will cease operating until power is restored.

Yes. For optimal performance, PLUG IN Pest Free should remain plugged in and operating continuously, 24 hours a day, 7 days a week.

The technology is designed to provide ongoing protection by continuously maintaining the modified electromagnetic environment within the building’s electrical wiring system. If the unit is unplugged or power is disconnected, this effect ceases and rodents or pests may once again find the environment more favorable for nesting, breeding, and re-establishing activity within the structure.

PLUG IN Pest Free is designed to operate continuously while consuming only a modest amount of electricity. Depending on the model and operating mode, power consumption is typically comparable to that of a small household light bulb, generally ranging between approximately 10 and 20 watts.

Because Pest Free is intended to remain plugged in and operating 24 hours a day, 7 days a week, the technology has been designed with energy efficiency in mind. For most customers, the cost of operation represents only a small addition to normal household or business electricity usage while providing continuous protection against rodents and pests.

If a power outage occurs, PLUG IN Pest Free will temporarily cease operating until power is restored.

Once power returns, the unit will automatically resume normal operation without requiring any reset, reprogramming, or user intervention.

PLUG IN Pest Free is designed and manufactured to comply with applicable electrical safety standards and incorporates protective electronic components to help withstand normal electrical fluctuations. If desired, you may temporarily unplug your Pest Free device during severe electrical storms if you believe a power surge is likely to occur. Remember to plug your Pest Free device back in once the storm has passed and power conditions have returned to normal. The use of a quality surge protector may also provide an additional level of protection in areas known for frequent electrical storms, power outages, or voltage fluctuations.

In the unlikely event of a significant power surge, lightning strike, or other abnormal electrical event, the unit may be damaged in the same manner as other electrical appliances connected to the premises. If you suspect damage has occurred, please contact customer support for assistance.

PLUG IN Pest Free utilizes a building’s existing electrical wiring system to operate. Areas containing little, no, or inactive electrical wiring may receive reduced electromagnetic coverage compared to areas where active wiring is present.

For best results, Pest Free should be installed in accordance with the recommended coverage guidelines for your property size and layout. Additional units may be recommended for larger properties, detached structures, or areas with limited electrical wiring.

If you are unsure whether your property requires additional coverage, please contact our customer support team for assistance.

PLUG IN Pest Free is designed to help manage rodents such as rats and mice and assist with cockroach control.

Over the past three decades, customer feedback from satisfied Pest Free users has also reported positive results on a wide range of other rodents and common crawling pests including bats, squirrels, possums, ants, spiders, bees, silverfish bed bugs, scorpion’s and more.

Results may vary depending on the pest species, infestation level, property construction, and environmental conditions.

PLUG IN Pest Free helps create a modified electromagnetic environment within a building’s electrical wiring system that rodents and pests find less desirable. As a result, pests may become less comfortable remaining, nesting, breeding, or foraging within the treated environment and often seek more favorable locations elsewhere.

The speed and extent of results will vary depending on the pest species, infestation level, property construction, and environmental conditions.

No. PLUG IN Pest Free is not designed to kill rodents or pests. Instead, it is designed to help create an environment that rodents and pests find less desirable, encouraging them to leave the structure and seek more favorable conditions elsewhere.

This approach differs from traditional pest control methods that rely on toxic pesticides, poisons, traps, and other measures intended to injure or kill pests. As part of its humane pest management philosophy, Pest Free focuses on helping discourage nesting, breeding, and ongoing pest activity within the treated environment.

In some situations, smaller insects such as cockroaches, spiders, silverfish, and similar pests that do not leave the treated environment may eventually become dehydrated and die. As these insects have not been exposed to toxic sprays or pesticides, the presence of deceased insects may be an indication that the Pest Free technology is influencing pest activity within the treated area.

PLUG IN Pest Free is designed primarily for use within structures that contain active electrical wiring. The technology utilizes a building’s existing electrical wiring system to help create an environment that rodents and pests find less desirable.

However, outdoor results may also be achieved in certain situations where active electrical wiring is present near the area of pest activity. Examples may include outdoor lighting circuits, electrically powered outbuildings, extension cords, irrigation systems, and other energized wiring that can help extend the electromagnetic field into the affected area.

For this reason, Pest Free is generally most effective within homes, businesses, sheds, barns, garages, warehouses, and other wired structures. Open outdoor areas such as lawns, fields, and undeveloped land that do not contain active electrical wiring may not provide the electrical infrastructure required for the technology to operate as intended.

Yes. PLUG IN Pest Free technology is used in a wide variety of environments, including homes, offices, warehouses, factories, retail premises, food-related businesses, agricultural facilities, sheds, barns, workshops, and other commercial or industrial buildings.

Pest Free models are available to suit different property sizes and applications. Depending on the size, construction, and electrical layout of the premises, multiple units may be recommended to help provide optimal coverage throughout the structure.

For assistance selecting the most suitable Pest Free model for your application, please contact our customer support team.

Yes. PLUG IN Pest Free is safe for use around most common household pets, including cats, dogs, birds, and fish.

However, pet rats, mice, hamsters, gerbils, and other closely related rodents should be housed away from electrical wiring while the system is operating.

Yes. PLUG IN Pest Free is safe to use alongside common household appliances and electronics, including televisions, radios, computers, gaming consoles, kitchen appliances, Wi-Fi systems, alarm systems, and medical devices such as pacemakers.

Pest Free has been designed for normal operation within residential, commercial, and industrial electrical environments.

Yes. Throughout more than 30 years of worldwide use, PLUG IN Pest Free has not been associated with any reported adverse effects on pacemakers or commonly used medical equipment.

PLUG IN Pest Free technology has been installed in a wide variety of environments, including hospitals, medical clinics, schools, daycare centers, senior living facilities, correctional facilities, government buildings, offices, warehouses, and other commercial and institutional premises. Throughout this extensive history of use, no adverse effects on medical equipment have been reported.

Founder Mr. Ray Connell JP himself lived with a pacemaker for more than 10 years while regularly exposed to PLUG IN Pest Free technology both at home and in the workplace.

PLUG IN Pest Free does not recommend the continued use of baits, bait stations, or other attractants as part of a long-term pest management strategy.

Pest Free is designed to help create an environment that rodents and pests find less desirable, encouraging them to leave the structure over time. By contrast, baits, scented lures, and food-based attractants may encourage rodents to remain in the area and can even attract additional pests toward the structure.

For this reason, the continued use of baits and attractants may be counterproductive to the intended operation of Pest Free. As a result, we cannot guarantee optimal performance if such products continue to be used.

Yes. One of the core principles behind PLUG IN Pest Free is to provide an effective alternative to traditional pest control methods that rely on toxic pesticides, hazardous poisons, traps, and other measures that may cause injury, suffering, or death.

Rather than attempting to kill rodents and pests, Pest Free is designed to help create an environment they find less desirable, encouraging them to leave the structure and seek more favorable conditions elsewhere. This approach helps reduce the risks associated with poisoned rodents dying within wall cavities, roof spaces, and other inaccessible areas. It also helps avoid the potential impacts that toxic pesticides and poisons may have on non-target animals, pets, wildlife, and the surrounding environment.

As a father, grandfather, and inventor of the technology, founder Mr. Ray Connell always believed there had to be a better solution than continually poisoning pests within the environments where families live and work. More than 30 years later, that philosophy remains at the heart of PLUG IN Pest Free®.

Yes. PLUG IN Pest Free is supported by blinded scientific testing conducted by the University of New England (UNE), a respected Australian university with a long-standing reputation for research and innovation.

The testing was conducted on PLUG IN Pest Free patented electromagnetic technology as part of a blinded scientific study designed to objectively evaluate its effects on rodents and pests. The results of this testing, together with more than 30 years of real-world customer experience, have helped establish PLUG IN Pest Free as the trusted benchmark in electromagnetic pest control technology.

Copies of the scientific testing extract, certifications, and supporting documentation are available throughout this website.

PLUG IN Pest Free utilizes patented electromagnetic technology that operates through a building’s existing electrical wiring system, helping create an environment that rodents and pests find less desirable throughout the structure.

By comparison, ultrasonic devices rely on high-frequency sound waves that are generally limited to the room in which they are installed and may be obstructed by walls, cupboards, furniture, cabinetry, and other physical barriers. As a result, multiple ultrasonic devices are often required in an attempt to provide coverage throughout a property.

Unlike ultrasonic pest repellers, PLUG IN Pest Free patented electromagnetic technology has been subjected to blinded scientific testing conducted by the University of New England (UNE) and has been trusted by customers worldwide for more than 30 years.

Not all electronic pest control products utilize the same technology. Many products on the market rely primarily on ultrasonic sound waves, while others combine ultrasonic speakers with alleged electromagnetic claims, LED nightlights, USB charging ports, and other features designed to attract consumer attention.

PLUG IN Pest Free was developed for one purpose: delivering patented electromagnetic pest control technology through a building’s existing electrical wiring system. Unlike many competing products, PLUG IN Pest Free patented technology has been subjected to blinded scientific testing conducted by the University of New England (UNE) and has been trusted by customers worldwide for more than 30 years.

Consumers should be cautious of products that reference scientific studies, testing, or electromagnetic technology without clearly demonstrating that the testing was conducted on the actual product or technology being sold. When comparing electronic pest control products, consumers should consider the technology being used, the quality of the product, the credibility of any scientific claims, and the track record of the manufacturer.

PLUG IN Pest Free is designed to operate continuously, 24 hours a day, 7 days a week when connected to power.

Like all electronic devices, performance may gradually decline over time, and the unit may eventually require replacement. While many customers report years of reliable service from their Pest Free device, actual lifespan can vary depending on operating conditions, electrical supply quality, and environmental factors.

To maintain optimal performance, replacement every 4 to 5 years is recommended.

All electronic Pest Free products are backed by a 2-year manufacturer’s warranty covering defects in materials and workmanship.

The easiest way to verify operation is to observe the green LED indicator light. During normal operation, the LED will cycle between a solid green light and a blinking green light as the unit progresses through its patented electromagnetic pulse sequence.

If the LED remains completely off while connected to a known working power outlet, or fails to cycle between a solid green light and a blinking green light, the unit may not be receiving power, may not be operating to normal specifications, or may require inspection. If you suspect your Pest Free device is not operating correctly, please contact customer support for assistance.

Yes. All electronic PLUG IN Pest Free products are backed by a 2-year manufacturer’s warranty covering defects in materials and workmanship under normal use and operating conditions.

The manufacturer’s warranty does not cover damage resulting from external causes such as power surges, lightning strikes, physical damage, misuse, unauthorized modification, or tampering. Please refer to the full warranty terms and conditions for complete details.

Yes. To activate your 2-year manufacturer’s warranty, we recommend registering your PLUG IN Pest Free device within 7 days of purchase.

Product registration helps us verify ownership, provide warranty support, and process warranty claims efficiently. Failure to register your purchase may delay or void warranty claim processing.

Any information provided during registration is kept strictly confidential by Pest Free and is used solely for warranty, product support, and customer service purposes.

PLUG IN Pest Free companies and authorized distributors have proudly offered Money Back Guarantees for many years because we believe customers should be able to experience the benefits of Pest Free with confidence.

Many purchases are backed by a 60-Day Money Back Guarantee, demonstrating our confidence in the technology, its performance, and our commitment to customer satisfaction. Specific eligibility requirements, claim procedures, and guarantee terms may vary by distributor, product, or jurisdiction. Please refer to the terms and conditions provided at the time of purchase for full details.

PLUG IN Pest Free has been helping customers around the world manage rodents and pests for more than 30 years. During that time, millions of consumers, businesses, and organizations have chosen Pest Free as part of their pest management strategy.

Our confidence is supported by decades of real-world customer experience, blinded scientific testing conducted by the University of New England (UNE), and a continued commitment to product quality and innovation. Many customers report noticeable improvements within the first 30 days of operation when the product is installed and used as recommended.

The Money Back Guarantee reflects our confidence in the technology and provides customers with the opportunity to experience Pest Free within their own environment with added peace of mind.

Orders are typically processed during normal business hours, Monday through Friday. Orders received before 11:00 AM Mountain Time are generally processed the same business day.

Orders received after 11:00 AM Mountain Time, on weekends, or on public holidays will generally be processed on the next available business day.

While every effort is made to dispatch orders as quickly as possible, processing times may vary during peak periods, promotional events, holidays, or other exceptional circumstances.

Express and overnight shipping options apply to the selected shipping service after your order has been processed and dispatched.

Orders received after the 11:00 AM Mountain Time processing cut-off, on weekends, or on public holidays will generally be processed on the next available business day before being shipped using the selected delivery service.

For example, an overnight order placed after the daily cut-off time on a Friday will generally be processed on the following business day (for example, Monday if Monday is not a public holiday) and shipped using the selected overnight delivery service at that time.

Free Shipping is available on qualifying orders shipped within the United States. Free Shipping is typically sent using standard tracked postal services.

Customers may also select upgraded shipping options during checkout, including express and overnight delivery services where available. Optional shipping insurance may also be available for additional protection during transit.

Delivery times vary depending on the shipping service selected, destination, weather conditions, carrier performance, and other factors beyond our control.

Estimated delivery timeframes provided by shipping carriers are estimates only and should not be interpreted as guaranteed delivery dates unless specifically stated by the carrier.

Yes. International shipping is available to many countries worldwide.

Customers are responsible for complying with all local laws, regulations, import requirements, customs duties, taxes, brokerage fees, value-added taxes (VAT), goods and services taxes (GST), and any other charges imposed by the destination country. These charges are not included in the purchase price or shipping charges unless specifically stated otherwise.

PLUG IN Pest Free is not responsible for delays caused by customs authorities, import inspections, local regulations, or the collection of customs duties and taxes.

Once your order has been dispatched, tracking information will generally be provided via email. Customers can use the tracking number supplied to monitor the progress of their shipment through the carrier’s tracking system.