Should the green LED light sometimes blink On & Off?

Yes. Pest Free works in “On” again “Off” again cycles that are continuous.  When the green LED begins blinking, this indicates the device has now entered it’s pulse mode. When the green LED light remains on solid, this indicates the device is now on standby, waiting to re-enter its pulse mode once again.  These “On” again “Off” again cycles operate every few minutes apart from each other.

Will my pets be affected?

No. Pets such as cats, dogs, birds and fish, won’t be affected.  However, pet rats, mice and other closely related rodents should be kept well away from any electrical wiring.

Will it affect my electrical appliances?

No. All electrical appliances such as TV’s, radio’s, gaming consoles, kitchen appliances or white goods are perfectly safe; as are WiFi’s, alarm systems or medical equipment such as pacemakers.

What pests are controlled?

Scientifically tested to deter rats, mice, and to aid in the control of cockroaches.
Please note: Although not tested, we hold on file positive anecdotal feedback from our customers globally sighting success against most ants, spiders, bats, bees, silverfish, crickets, possums, squirrels, scorpions and others.

Does it work outside the house?

Possibly, however, only if there is adequate wiring, “or” you utilize a Pest Free wiring extension specifically designed and adopted for our PLUG IN units.

Do I need to create an account to purchase?

No, although upon check-out if you create an account, your details for warranty registration will be automatically uploaded and kept on file for any future purchases or activities such as warranty claim or return.  This ensures a simple, accurate and quick procedure for you.

How does Pest <i>Free</i> work?

Pest Free switches a coil across the power supply. When this occurs the existing low-level electromagnetic field (present in all electric circuitry) is altered at the specific times and frequencies of our patented specifications. This irritates the targeted pests and over time causes such discomfort, that the pests are forced from its shelter, often to another part of the building. However, the electromagnetic force is flowing through all the premises wiring, and eventually the pests are forced outside and away from Pest Free.

Should the green LED light sometimes blink On & Off?

Yes. Pest Free works in “On” again “Off” again cycles that are continuous.  When the green LED begins blinking, this indicates the device has now entered it’s pulse mode. When the green LED light remains on solid, this indicates the device is now on standby, waiting to re-enter its pulse mode once again.  These “On” again “Off” again cycles operate every few minutes apart from each other.

What Does Pest <i>Free</i> Work On?

Pest Free has been scientifically tested by a leading Australian university against rats and mice, and to aid in the control of cockroaches.  Not only has Pest Free been scientifically tested, it has been consumer proven and accepted since 1995 controlling rodent and pest problems alike for our consumers around the world.

What other pests are controlled?

Scientifically tested to deter rats, mice, and to aid in the control of cockroaches.
Please note: Although not tested, we hold on file positive anecdotal feedback from our customers globally sighting success against most ants, spiders, bats, bees, silverfish, crickets, possums, squirrels, scorpions and others.

What can I expect once I plug in my Pest <i>Free</i>?

Each home or business is unique, as well as each rodent and pest problem.  Once you have plugged in your Pest Free device, some customers may actually see an increase in activity, and an increase in daytime activity when most rodent and pest problems are generally nocturnal. These are actually good signs as it proves something is disrupting the rodents and pests, and is therefore driving them out. Most customers will be satisfied with the results they experience within their first 30 days of use, which is why we provide a full 60 Day Money Back Guarantee* for peace of mind.

Will I ever see a pests again?

Whilst we always strive for total success, nothing is ever 100%. Our aim is to bring your rodent and pest problem under control, drive out existing problems, and work towards preventing new arrivals from remaining in the premises. From time to time you may get a new arrival. If a rodent, they will generally leave again within a day or two, but most commonly within a few hours as Pest Free works towards driving them back out.

Why am I now seeing baby cockroaches?

If from time to time you experience sporadic days of baby cockroaches, this is a sign that previously laid eggs in your home or business are on the move out after hatching.

Will my pets be affected?

No. Pets such as cats, dogs, birds and fish, won’t be affected.  However, pet rats, mice and other closely related rodents should be kept well away from any electrical wiring.

Will it affect my electrical appliances?

No. All electrical appliances such as TV’s, radio’s, gaming consoles, kitchen appliances or white goods are perfectly safe; as are WiFi’s, alarm systems or medical equipment such as pacemakers.

Will it affect my WiFi?

No, it will not effect Wifi’s, alarm systems or medical equipment such as pacemakers.

Will it work outside the house?

Possibly, however, only if there is adequate wiring, “or” you utilize a Pest Free wiring extension specifically designed and adopted for our PLUG IN units.

What if I have insufficient wiring?

If there seems to be one or two areas that continues to have a level of rodent and/or pest activity, often these areas may have a lack of active electrical wiring for Pest Free to pulse modulate. In this case, utilizing a Pest Free wiring extension specifically designed and adopted for our PLUG IN units may prevent ongoing activity in those areas.

What model is best for me?

It is best to know your home or business size. Pest Free works by traveling along all of your active electrical wiring, not just the room it is plugged into. A common mistake is selecting a smaller model for a larger home or commercial business. A smaller model will struggle to cover your whole home or business, therefore not providing the desired results.

Can I install the PRO into my apartment or RV/motorhome?

Our PRO model is currently our strongest performing unit in our domestic range. More suited for larger family homes and small businesses, the PRO will work in any smaller sized home, apartment and even RV motorhomes and trailers. Many customers opt for our PRO model because they want the reassurance they have the strongest performing model for their pest defenses.

Can I have too many Pest <i>Free</i> units installed?

Yes, it is possible to install too many Pest Free devices on the same circuit in an area that does not require so many units. Having too many devices plugged in may override each other, therefore not providing the desired “On” again “Off” again cycles.

Can I install the Commercial unit in my home?

Commercial units can be used for home use as well. However, it is generally not necessary to install a Commercial unit in a family home, unless the home was larger than 5,000sqf.

Can I install the Micro unit into my dishwasher?

Our Micro units are more designed for commercial applications like commercial dishwashers, ovens, washing machines, dryers, vending machines etc. Generally your Pest Free should keep your home environment under control. However, if you were having a persistent problem with your dishwasher, washing machine, dryer etc. you can have a qualified electrician install the Micro unit to that appliance.

I have a split level home.

If you have a split level home, we would recommend our PRO model.

I have a two story home.

If you have a two story home, we would recommend our PRO model. However, in some cases, two Domestic models may be required if you decide not to choose the PRO model.

Why don’t I need one unit per room?

Pest Free is an electromagnetic device that works along the active wiring of your home or business. In most cases Pest Free will jump across the circuits that share a common neutral on the one electrical box.

I have a separate garage.

If your garage is powered by the same electrical box as your home and shares a common neutral, Pest Free should pulse modulate the active wiring in your garage also.

Can I still use baits & traps?

If you wish to continue using traps to catch the initial exodus or any new stray arrival from time to time, sure. However, we DO NOT recommend using baits on the traps, or using baits in general. Whilst Pest Free works to rid your home of unwanted rodents and pests, and to control against new arrivals from remaining, it is best when baits and other luring scents (i.e. peanut butter) are not used to try and attract new rodents and pests back into the home or business.

What other preventative measures can I use in conjunction with, or to help assist my Pest <i>Free</i>?

Of course prevention is always better than a cure. Some simple, yet affective steps that can go along way to help prevent ongoing rodent and pests problems are:

  1. Trim back any tree branches touching the side of your home or business. Tree branches act as bridges, allowing rodents to walk on across.
  2. Create airspaces for any stored goods, i.e. storage boxes. Don’t leave them sitting on the ground. Instead, elevate them by using a pallet or placing bricks underneath, and keep them several inches away from the wall. Rodents and pests like confined spaces, not open spaces.
  3. Remove any uneaten pet food to prevent attracting and importing your rodent and pest problems.
  4. Natural, non-toxic surface sprays like mint-based sprays can be applied around the perimeter of your home or business, or along doorways and other easy entry points.
  5. Avoid using baits and other luring scents. Using baits and scents like peanut butter can attract and import the problem.

How much does it cost to operate Pest <i>Free</i>?

Pest Free generally costs only cents per month to operate with our domestic models ranging from the equivalent of a 7Watt to 13Watt lightbulb.

What happens if I unplug my Pest <i>Free</i>?

Pest Free only works when it is plugged in to an active electrical outlet.

What happens if the power goes out?

If your power supply stops, Pest Free will stop operating. When the power supply is restored, Pest Free will continue operating.

What happens if I have a power surge?

In the event of a power surge, it can damage the componentry on the Pest Free circuit board. If after a power surge you notice rodents and pests returning, you may need to have your device checked. Please Note: Damage to your device caused by other factors such as power surges may not be covered under your 2 Year Manufacturers Warranty.

I think my Pest <i>Free</i> has stopped working!

Is it time for a new replacement? Whilst your Pest Free device should give you years of trouble free cost-affective pest control, there comes a time when a replacement may now be required.

Does my Pest <i>Free</i> have a warranty?

Yes, Pest Free comes with a 2 Year Manufacturers Warranty against parts and labor.

What happens if I need to send my Pest <i>Free</i> back under warranty?

Please go to www.gopestfree.com and under Contact Us click Warranties & Returns and follow the prompts.

What happens if my Pest <i>Free</i> is not covered under warranty?

If your Pest Free is not covered under warranty, you may be able to pay for a repair or purchase a new Pest Free to ensure your pest control needs remain under control.

Can my warranty be voided?

Should it be determined the Pest Free device has been deliberately damaged, tampered with, opened or destroyed, the warranty will become void and no further claim under warranty can be made.

Does Pest <i>Free</i> have a money back guarantee?

Yes, Pest Free comes with a full 60 Day Money Back Guarantee* from date of purchase.

Why does Pest <i>Free</i> have a money back guarantee when some alternative devices don’t?

Pest Free has been successful in more than 95% of applications around the world. We want you to join the growing number of happy Pest Free customers too. However, if you are not satisfied with the results of your Pest Free device, you may return it for a refund* within 60 days of your purchase date. Because we are confident you will be happy with the results Pest Free will deliver, we stand by our product and success when others may not.

What if it doesn’t work for me?

In most cases, our customers will see a noticeable reduction of the control of their rodent and pest problem within their first 30 days of use. This is why we provide a full 60 Day Money Back Guarantee*. If you are not satisfied with the results like millions of other happy Pest Free customers are around the world, simply follow the return instructions on this website under the Warranties & Returns tab for a full refund*.

Can I return & upgrade my Pest <i>Free</i>?

If you are within your 60 Day Money Back Guarantee* and would like to upgrade your Pest Free Control or Domestic to the PRO model, please go to www.gopestfree.com and click Returns under the Warranties & Returns tab and follow the prompts. Once we receive your returned item, we will refund* the purchase price of the device. You can then go to www.gopestfree.com to place your new order for the Pest Free PRO unit. If you are outside your 60 Day Money Back Guarantee* period, please contact Pest Free USA or your place of purchase.

How do I make a return?

Please go to www.gopestfree.com and under Contact Us click Warranties & Returns and follow the prompts.

I’m outside my 60 Day Money Back Guarantee & want to return my Pest <i>Free</i>.

If you are outside your 60 day period from date of purchase, please contact the company or place of purchase. At the companies sole discretion, a pro-rata refund may be offered, but not guaranteed.

I just ordered & want to cancel my order!

If you wish to cancel your order, you must email sales@gopestfree.com immediately stating you wish to cancel your order. Please provide your full name, delivery address, telephone number and order confirmation number in your email.  You may also call our office on 303-256-8088 during normal office hours, Monday to Friday (excluding public holidays).

Please Note:

*  A cancelation and restocking fee of $9.00 may apply.
*  If the goods have been assigned a tracking number and shipped, you will need to receive the goods and return the package following the prompts under the Warranties & Returns tab at www.gopestfree.com
*   Items shipped and refused delivery that are returned to sender will automatically attract a fee of $9.00.

How do I return my Pest <i>Free</i> for warranty/refund?

Please go to www.gopestfree.com and click on the Warranties & Returns tab and follow the prompts for your desired selection.

Who pays for my return shipping?

Pest Free USA does not pay for return shipping. Return shipping is the responsibility of the sender. It is strongly recommended that all return shipments have a tracking number and insurance. Pest Free USA will not be held responsible for items not received or damage incurred during transit.

My return is for warranty.

If you are returning your Pest Free device under your 2 Year Manufacturers Warranty, you are responsible for the return shipping. It is strongly recommended that all return shipments have a tracking number and insurance. Pest Free USA will not be held responsible for items not received or damage incurred during transit. As our products include a 2 Year Manufacturers Warranty from date of purchase, you have the option of returning it to the address listed on the RWA where it can be checked against manufacturers operating specifications.

  • Should the device be found to have a manufacturer defect, it will be repaired or replaced and returned to you free of charge.
  • Should the device be working within manufacturers specifications or; the inherent cause of the failure is determined not to be a manufacturing defect, such as a power surge or an outside physical cause, the device will not be repaired or replaced, and you will be advised.

Once notified you may ask for the device to be returned to you (shipping charges may apply), or have the device disposed of (no charge). If after 14 days of notification we have not received instructions from you, we will deem the device is no longer required and will be disposed of thoughtfully on your behalf.