Due to the current unprecedented event surrounding COVID-19 we are still fulfilling all orders at this time, but we are suspending all returns and warranties until further notice with the exception of supporting documentation.
What does this means? It means that if you have a return or warranty, please continue to go ahead and register with us so you have registered within your 60 Day Money Back Guarantee or 2 Year Manufacturer’s Warranty period, BUT refrain from shipping your package until further notice UNLESS you are able to email the following documentation:
• Origination of shipment City and Country
• Time in transit
• Quarantined or Inspected
Failure to furnish the above documentation could result in refusal or extended quarantine periods whilst our warehouse continue researching how long COVID-19 can live on certain surfaces. The health, safety and wellbeing of all our workers must come first and foremost during this unprecedented event until we have overcome these measures and return to normal operations. Once normal operations resume, those who have registered their returns or warranties will be contacted to ship their packages back once deemed safe to do so by our warehouse and local, state and government authorities.
During these interruptions, we are still fulfilling orders at this time. If you have any questions, please email firstname.lastname@example.org and please allow time for us to respond due to the higher than normal volume of emails being received. We appreciate your patience in the meantime.